Question 1

What sort of services do you provide?

Accepted Answer

We provide home and office cleaning t(https://www.sash.cleaning/industrial-and-commercial-cleaning)o suit any need, from regular daily, weekly or fortnightly cleaning, to in-depth clean for when you're looking to sell or get your deposit back, and everything in between. We also handle special requests, within reason, so if you want your bins taken out or your washing hung out during our visit, simply let us know and we'll arrange it.

Question 2

Do I need to be home during my clean?

Accepted Answer

You do not need to be there during our visit, but we do need a way to get into your home; be it a spare key, a number combination, electronic entry, and so on. We will discuss this on during your initial contact with us, or during your quote.

Question 3

Can I cancel a booking?

Accepted Answer

We understand that plans change and schedules move around. You are free to cancel your cleaning at any time, but we ask that you do so as soon as possible for you, so we can better adjust our schedule and service other clients.

Question 4

What if I need a clean done immediately?

Accepted Answer

This is sometimes not possible, as we can be booked with existing clients. However, if you need an immediate clean, let us know, and we will do our best to facilitate you.

Question 5

Will I be required to enter into a contract?

Accepted Answer

Clients are not required to enter into contracts to receive our services.

Question 6

What does your team not clean?

Accepted Answer

We will not clean the following. Keep in mind that this is not an exhaustive list.
 • Delicate and/or specialized items or equipment
 • Blood and other biological remains
 • Dangerous and/or toxic chemicals or waste

Question 7

Do I need to supply any cleaning supplies or equipment?

Accepted Answer

We use all of our own supplies and equipment, but we are happy to use yours if you wish.

Question 8

How many team members will be present during my clean?

Accepted Answer

We will typically send one cleaner for recurring cleans, and two to three cleaners for larger cleans like end of lease cleans or spring cleans.

Question 9

Do you have an hourly rate?

Accepted Answer

We do not provide an hourly rate because you do not pay us to be at your home or workplace for a specific amount of time. You pay us to complete the job, so we charge per job. It's as simple as that.

Question 10

What can I expect when booking a clean with you?

Accepted Answer

You will get into contact with us, and we will discuss with you your needs, as well as a date and time that suits you for one of our friendly team to come out and inspect your property. They will work out with you pricing, the best time and day to carry out your clean, as well as any other relevant information. After the clean is completed, you may pay via cash, eftpos, bank transfer, or we will send you an invoice with payment details.

Question 11

Do someone really need to visit before giving a quote?

Accepted Answer

Despite what it may seem, not every house is the same. We can occasionally provide a quote over a video call, but a personal visit is usually required to give a proper quote and take into account the requirements of the clean, which will allow us to give the most accurate quote possible.

Question 12

How do you come to the price of the clean?

Accepted Answer

Each clean is different just as each house is different. Our method is simple: We judge the work required to complete each clean, and provide a quote based on that information.

Question 13

What should I do before my clean?

Accepted Answer

We ask that you tidy up around any of the areas that you need us to clean (kids' toys for example). If you will be out during your clean, make sure that anything we need to enter your property is available to us - such as a key in a lockbox near the front door.

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Sash & Co.
Cleaning

Frequently asked questions

FAQ

Sash & Co. Cleaning

Frequently asked questions

FAQ

Sash & Co.
Cleaning